![]() Harmony is compatible with 2.4GHz band Wi‑Fi routers that support 802.11 g/n standards and WEP 64/128, WPA Personal and WPA2-AES encryption. Once pairing is complete, the Harmony mobile app should be able to discover the hub using Wi‑Fi.You will be prompted to initiate pairing between the app and hub by pressing the Pair/Reset button on the back of the hub.If you don't currently have Bluetooth enabled, the app will prompt you to turn this on.From the CAN'T FIND HUB troubleshooting screen, select Connect Manually.If the advanced scan does not work, the Connect Manually button allows you to make a Bluetooth connection between the Harmony mobile app and hub so network information can be shared. If your router is configured to assign Harmony Hub a static IP, you may also enter it manually. Select Advanced Scan, and the Harmony mobile app will try to discover your hub on all possible IP addresses.If your hub does not appear, press the ( ? ) icon in the upper right corner.From the CONNECT TO HUB screen, wait approximately one minute for your hub to appear.If the the Harmony mobile app was working with the Harmony hub but is no longer able to establish a connection, you may be able to perform a deeper network scan to re-establish communication. ![]() (You may need to select More > to see this option) Select Set up / Change Wi‑Fi Settings and follow the on screen prompts.Select the Settings tab on the left side of the screen.Select your remote from the Remote Gallery.Sign into your account using the MyHarmony desktop software.Use these steps to re-configure Wi‑Fi settings using the MyHarmony desktop software. Here's a list of other common names for this setting. This is referred to as Internal Station Connection by many manufacturers, but not universally. Some routers have a setting that prevents two Wi‑Fi devices from communicating with each other, and will only allow a Wi‑Fi connected device such as your mobile device to communicate with devices connected using a network cable. Harmony Hub is not compatible with 5GHz Wi‑Fi frequencies. If you have a 2.4GHz and 5GHz compatible router, try connecting your mobile device to the 2.4GHz network.Power cycle your router by unplugging it from its power adapter, waiting 10 seconds and then plugging it back in.The hub will take 30 seconds to power on. Unplug the hub from the power adapter, wait 10 seconds and then plug it back in.Harmony Elite and Ultimate remotes can check what Wi‑Fi network the hub is on by navigating to Menu > Settings > General > About.Check that the Harmony mobile app is connected to the same Wi‑Fi network name as Harmony Hub.You can continue accessing your Logitech Harmony Remote Software account for these specific remotes by using a Windows computer or a Mac computer running macOS 10.15 or lower.įor other legacy remotes, you can download Harmony Remote Software here which supports Big Sur (macOS 11) and Monterey (macOS 12).If Harmony Hub connected to Wi‑Fi during setup, but the Harmony mobile app is not able to discover it, try the following: The latest version of macOS in which you can set up and update these remotes on Logitech Harmony Remote Software is macOS 10.15. Those remotes use a specific USB driver in order to work on macOS. The Harmony 1000, 1100, and 900 remotes were launched in 2006 and late 2009 respectively.If you have a remote on Logitech Harmony Remote legacy software, such as the Harmony 880, 900, One, 1000, 1100, etc., an updated version which will work on macOS 10.15 Catalina is available in the faq section of our downloads page.Old MyHarmony software (32-bit) is not supported in Catalina.This 64-bit software does not work in lower versions of Mac.For Hub based remotes, you need to use the mobile app or lower version of Mac or a Windows computer.This new Harmony Desktop will support only the following remotes Harmony 200, 300, 350, 600, 650, 665, 700, Touch, Ultimate One, and 950.Click here to download our new 64-bit app “Harmony Desktop” for macOS 10.15 and above.
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